Worldwide delivery

We deliver worldwide. All orders are carefully prepared and shipped from our warehouse in Charente-Maritime (France).

Our delivery fees are intentionally low, so you can order what you need and discover Vandoren's wide product range.

Shipping costs are calculated based on your order amount and destination country. The applicable amount is shown on the order summary before final confirmation.

For deliveries to French overseas territories and outside the European Union, customs duties or local taxes may apply in the destination country; these remain your responsibility.

Shipping your order

Orders are prepared and shipped on the day they are placed and paid for if submitted before noon (Paris time), provided the items are in stock. For orders placed in the afternoon, shipping usually takes place on the next business day.

If some items in your order are out of stock, we may carry out a partial shipment at no extra cost to deliver available items quickly.

• Credit card payment: your order is confirmed as soon as payment is accepted and processing begins immediately.
• Cheque or bank transfer payment: your order is processed upon receipt of payment. Processing may therefore take longer.

When your order is shipped, you receive a confirmation email with a tracking number where applicable for parcel shipments.

Stated delivery times are indicative and exclude weekends and public holidays.

Receiving your parcel

On receipt, check the condition of the packaging and the apparent conformity of the products.

In case of any issue (damaged parcel, missing item or obvious non-conformity), notify our customer service within three business days of receipt via the contact form or by registered post.

For deliveries by carrier for bulky items, state any reservations in the presence of the delivery driver before signing the delivery note, then confirm them promptly with our customer service, quoting your order number.

Returns and right of withdrawal

You have fourteen (14) days from receipt of your products to withdraw, without giving any reason.

How to notify us

Notify us of your decision before this period expires:

• via our contact form;
• or using the withdrawal form in the annex to our Terms and Conditions of Sale.

Return conditions

Products must be returned complete, in their original packaging, unused and in perfect resale condition, together with the invoice or order reference.

Return address:

BECS ET ANCHES – Returns Department
32, Route de la Grange
17920 Breuillet – France

You then have an additional fourteen days to send the products back.

Return costs: direct return shipping costs are your responsibility.

Refund

Once your return has been received and approved, we process the refund within fourteen days using the same payment method used for the order (credit card refund or cheque sent, depending on the original payment method).

If an issue is found with returned products (opened packaging, signs of use, non-conforming condition), we will contact you to explain how your request will be handled.

Hygiene products: reeds and mouthpieces

For hygiene reasons, reeds and mouthpieces whose packaging has been opened, unsealed or show signs of use cannot be accepted for return.

Only products in intact, unused packaging may be returned.

Warranties and defective products

If a product has a conformity defect or hidden defect, contact our customer service. The procedures for handling your request (repair, replacement, refund) are detailed in our Terms and Conditions of Sale.

Any questions?

Our customer service team is available via the contact form for any questions about delivery or returning your items.