> Terms & Conditions

Effective from 15 September 2026.

These Terms and Conditions of Sale (the "T&Cs") govern product sales made on the website www.becsetanches.com, the online store operated by VPROSHOP.

By placing an order, the customer acknowledges having read and accepted these T&Cs without reservation.

1. Who are we?

Seller: VPROSHOP SAS, a simplified joint-stock company with share capital of EUR 500,000, registered with the Saintes Trade and Companies Register under number 788 927 895, with registered office at 32, Route de la Grange, 17920 Breuillet – France.
EU VAT number: FR 90 788 927 895.

VPROSHOP is an independent distributor that sells Vandoren musical instruments and accessories exclusively on becsetanches.com.

Customer service:

  • Contact form available on the website;
  • Postal mail: Becs et Anches – VPROSHOP – Customer Service, 32, Route de la Grange, 17920 Breuillet – France.

2. Scope of application

These T&Cs apply to any order placed by a customer on becsetanches.com.

The customer declares that they are of legal age and legally capable of entering into a contract.

Product photographs, visuals and descriptions are provided for information purposes only.

3. Products and prices

3.1. Products offered

Products are offered for sale subject to availability at Becs et Anches or its suppliers.

If an item is unavailable after an order is placed, Becs et Anches may inform the customer by email and, depending on the circumstances, offer a restocking timeframe, a replacement product or a refund of the unavailable item.

3.2. Prices

Prices are shown in euros, inclusive of all taxes for deliveries in mainland France and the European Union, excluding delivery charges.

For deliveries to French overseas territories and outside the European Union, the order may be invoiced exclusive of tax. Customs duties or local taxes may apply in the destination country; these remain the customer's responsibility.

Delivery charges are calculated based on the order amount and destination country. The applicable amount is shown on the order summary before final confirmation and on the "Delivery and returns" page of the website.

Becs et Anches reserves the right to change its prices at any time. Products are invoiced at the price in force when the order is placed.

4. Order and formation of the contract

4.1. Placing an order

To order, the customer selects the desired products, enters the requested information (contact details, billing and delivery addresses), chooses a payment method and confirms the order after accepting these T&Cs.

A confirmation email acknowledging receipt of the order is sent to the customer. It includes an order number.

4.2. Final confirmation

The order becomes binding once payment has actually been received and product availability has been confirmed.

Upon receipt of payment, Becs et Anches sends a final confirmation email and begins preparing the order.

If payment is not received within the time allowed for the chosen method, the order is cancelled.

Becs et Anches reserves the right to refuse or cancel any order in the event of a prior payment dispute, a manifestly abnormal request or suspected fraud.

5. Payment

Payment is made using the methods offered on the website at the time of order:

  • Credit card (secure payment via SSL protocol);
  • Bank transfer;
  • Bank or postal cheque, sent to:
    Becsetanches – VPROSHOP Group – Payment Department, 32, Route de la Grange, 17920 Breuillet – France.

For cheque or bank transfer payment, the customer must include the order reference. Order processing begins upon receipt of the cheque or transfer, which may extend delivery times.

Bank card data is processed securely by the payment provider. Becs et Anches does not have access to the customer's full banking details. For more information, please see the "Secure payment" page on the website.

The delivery note is enclosed with the parcel and the invoice is available on the website after shipment. They serve as proof of purchase.

6. Delivery

6.1. Area and terms

Deliveries are made to the address indicated by the customer when placing the order, worldwide according to the conditions set out on the "Delivery and returns" page.

Orders are prepared and shipped from the Becs et Anches warehouse in Charente-Maritime (France).

When items are in stock and payment is received before noon (Paris time), the order is usually shipped the same day. After that time, shipping generally takes place on the next business day.

In the event of partial unavailability, Becs et Anches may carry out a partial shipment at no extra cost to deliver available items quickly.

6.2. Timeframes

Delivery times communicated to the customer are indicative and exclude weekends and public holidays.

Becs et Anches cannot be held liable for delays attributable to the carrier, customs formalities or force majeure. The customer is informed as soon as possible.

If delivery does not take place more than fifteen days after the agreed indicative date, and the delay is not due to force majeure, the customer may cancel the order by email via the contact form. Unless shipment has already taken place, the order is cancelled and the customer is refunded within fourteen days.

6.3. Choice of carrier

Becs et Anches selects the carrier suited to the type and weight of the products ordered. If the carrier chosen by the customer cannot handle the order, an equivalent carrier is selected.

6.4. Bulky items

Some bulky items may be delivered using specific logistics arrangements, with no surcharge compared to the rate shown when the order was placed.

7. Receipt of the parcel and reservations

7.1. Parcel or pick-up point delivery

On receipt, the customer checks the condition of the packaging and the apparent conformity of the products.

Any apparent anomaly (damaged parcel, missing product or obvious non-conformity) must be reported to Becs et Anches within three business days of receipt, via the contact form or by registered post with acknowledgement of receipt.

After this period, the products are deemed conforming and accepted, without prejudice to legal warranties.

7.2. Carrier delivery (bulky items)

In the presence of the delivery driver, the customer checks the contents before signing the delivery note.

In case of damage, shortage or obvious error, the customer must state precise, legible reservations on the delivery note or refuse the parcel stating the reason. Reservations must be confirmed promptly with Becs et Anches via the contact form, quoting the order number.

If no reservations are stated on delivery, the goods are deemed delivered in conformity, without prejudice to legal warranties.

8. Right of withdrawal

Consumer customers have fourteen (14) days from receipt of the products to withdraw, without giving any reason.

8.1. Procedure

To exercise the right of withdrawal, the customer notifies Becs et Anches of their decision before the period expires:

  • via the contact form on the website;
  • or using the standard form in the annex to these T&Cs.

Products must be returned complete, in their original packaging, unused and in perfect resale condition, together with the invoice or order reference, to the following address:

VPROSHOP SAS – Returns Department
32, Route de la Grange
17920 Breuillet – France

The customer has an additional fourteen days from notification of withdrawal to return the products.

Return costs: direct costs of returning the products are borne by the customer, unless otherwise stated before the order is placed.

8.2. Refund

Becs et Anches refunds all sums paid, including initial standard delivery charges at the least expensive rate offered, within fourteen days of receipt of the returned products or proof of their dispatch.

The refund is made using the same payment method used for the order, unless the customer expressly agrees otherwise.

Becs et Anches may defer the refund until the products are received or until the customer provides proof of dispatch.

8.3. Exceptions and hygiene products

The right of withdrawal does not apply, in particular, to products unsealed after delivery which, by their nature, cannot be returned for hygiene or health protection reasons.

Reeds and mouthpieces: for hygiene reasons, reeds and mouthpieces whose packaging has been opened, unsealed or show signs of use cannot be accepted for return. Only products in intact, unused packaging may be returned.

8.4. Exchange

Any exchange is subject to receipt and prior inspection of returned products by Becs et Anches.

All products sold on becsetanches.com benefit from the following legal warranties.

The consumer has two years from delivery of the goods to enforce the legal warranty of conformity in the event of a lack of conformity.

During this period, the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

The legal warranty of conformity entitles the consumer, at their choice, to:

  • repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience;
  • or, if the goods are repaired under this warranty, a six-month extension of the initial warranty;
  • or, if the consumer requests repair but the seller imposes replacement, a renewal of the warranty for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or termination of the contract with a full refund against return of the goods, if:

  1. the seller refuses to repair or replace the goods;
  2. repair or replacement takes place after thirty days;
  3. repair or replacement causes major inconvenience to the consumer;
  4. the lack of conformity persists despite an unsuccessful attempt to bring the goods into conformity.

The consumer may also obtain a price reduction or termination of the contract when the lack of conformity is so serious that immediate action is justified, without being required to request repair or replacement first.

The consumer also benefits from the legal warranty against hidden defects for two years from discovery of the defect.

This warranty entitles the consumer to a price reduction if the goods are kept, or a full refund against return of the goods.

9.3. Enforcing the warranties

To assert their rights, the customer contacts Becs et Anches customer service via the contact form or by registered post, enclosing the invoice or order reference and a description of the defect found.

Depending on the nature of the defect and the agreement reached with customer service, Becs et Anches will repair, replace, reduce the price or refund. Return costs related to a conformity defect or hidden defect are borne by Becs et Anches when a return is necessary to handle the case.

No defective product will be exchanged or refunded before receipt and inspection by Becs et Anches, unless otherwise agreed with the customer.

10. Personal data

Personal data collected when placing an order is processed by Becs et Anches for order management, deliveries, invoicing and after-sales service.

To learn about your rights and the details of processing carried out, please see the Privacy and data protection policy available on the website.

11. Retention of title

Products remain the property of Becs et Anches until full payment of the price, charges and any accessories. Risk of loss or damage passes to the customer upon handover to the carrier or the customer.

12. Force majeure

VPROSHOP cannot be held liable for failure to perform or delays in performance resulting from events beyond its reasonable control (natural disaster, fire, strike, breakdown, interruption of transport or communication networks, etc.).

13. Complaints, mediation and disputes

13.1. Customer service

For any complaint relating to an order, the customer should first contact VPROSHOP customer service to seek an amicable solution:

  • Contact form available on the website
  • Post: Becs et Anches – VPROSHOP – Customer Service, 32, Route de la Grange, 17920 Breuillet – France

13.2. Limitation of liability

VPROSHOP shall not be liable for any failure to perform its obligations under these T&Cs caused by events beyond its control and/or resulting from force majeure, including but not limited to natural disaster, fire, internal or external strike, internal or external failure or breakdown, and generally any event preventing proper fulfilment of orders.

13.3. Competent jurisdiction

These T&Cs are governed by French law.

In the event of a dispute not resolved amicably, any dispute relating to the formation, performance or interpretation of these T&Cs shall fall within the exclusive jurisdiction of the courts of Breuillet, even in the event of multiple defendants or third-party proceedings.

Annex – Withdrawal form

(Complete and return this form only if you wish to withdraw from your order placed on becsetanches.com.)

To:
Becs et Anches – Returns Department
32, Route de la Grange
17920 Breuillet – France
Email: contact us page

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

  • Order number: __

  • Order date: __ / __ / ____

  • Date of receipt of parcel: __ / __ / ____

  • Product reference(s) and description: ___

  • Consumer's first and last name: ___

  • Consumer's postal address: __

  • Consumer's signature (paper notification only):

  • Date: __ / __ / ____

Copyright VPROSHOP – All rights reserved.


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