Shipping and Returns

The shipping of your order

Orders usually ship 24 / 48h after receiving your payment. Standard shipping from 1,90€ for E.U. countries!

For countries outside the E.U. and other shiping options for E.U. countries : Shipping fees are indicated next to the choosen shipping method. You will see this informations on the shopping cart page and the order confirmation page.

E.U. countries :
- for the reeds and small accessories, we use the standard shipping mode Letter MiniMax, delivered without a signture by your local postal service.
- for this previous small products, you can upgrade shipping method to have a parcel tracking shipping.
- for all orders including mouthpiece, ligature or fragile product : the standard shipping option (free) to deliver your order is carrier service with tracking number.

Outside E.U. countries :
All orders are delivered by carrier or parcel postal service with tracking number and delivery with signature.

As soon as your order is shipped, you will receive an email with the tracking number possible. You will be delivered within the time specified next to the mode of delivery (visible on the shopping cart page and the order confirmation).
Particular care is taken to protect fragile products. Packages are oversized and protected.

The return of your items

Items can be returned within 15 days to the address on the invoice. Only items in their original condition new, untested and fit for relisting beings are resumed. The return costs are your responsibility. Upon receipt and positive control your return, your credit card will be re-credited or a check will be sent to you.

For obvious reasons of hygiene, the reeds and mouthpieces unpacked can not be returned. The return of these products is accepted, if the packaging had not been open  in any case.

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